Privacy Policy

Privacy Policy – BOLB Air Charter (Pty) Ltd.


Effective date: 01 January 2026


Introduction


BOLB Air Charter (“we”, “us”, or “our”) is committed to protecting your privacy and safeguarding your personal information. This Privacy Policy explains how we collect, use, and protect information when you visit our website or use our charter services.
By using our website or contacting us, you agree to the practices described in this Privacy Policy.


1. Information We Collect


We collect personal information that you voluntarily provide when you:

 

  • Request a charter quote
  • Contact us by email, phone, or website form
  • Make travel or booking enquiries
  • Use our services

 

This may include:

 

  • Name and surname
  • Email address
  • Telephone number
  • Travel details and preferences
  • Identification details required for flight arrangements
  • Billing or payment information
  • Any additional information you choose to share

 

We may also collect limited technical information automatically, such as:

 

  • IP address
  • Browser type
  • Device information
  • Website usage analytics


2. How We Use Your Information

 

We use your information to:

 

  • Arrange and manage charter services
  • Process enquiries and bookings
  • Coordinate logistics (transfers, catering, clearances)
  • Communicate with you about flights and services
  • Improve our website and customer experience
  • Meet legal, safety, and aviation regulatory requirements

 

We do not sell personal information to third parties.


3. Legal Compliance (POPIA)

 

We process personal information in accordance with the Protection of Personal Information Act (POPIA) of South Africa and other applicable privacy laws.

 

Your information is processed only when necessary to:

 

  • Provide requested services
  • Fulfill contractual obligations
  • Comply with legal or regulatory requirements
  • Operate legitimate business activities


4. Sharing of Information

 

We may share personal information only when necessary to deliver services, including with:

 

  • Aircraft operators and aviation partners
  • Ground handling and logistics providers
  • Payment processors
  • Regulatory authorities
  • Trusted IT and service providers

 

All partners are required to protect your information and use it only for authorized purposes.


5. Data Security

 

We implement appropriate safeguards to protect personal information from unauthorized access, misuse, or disclosure.  While we take reasonable steps to protect data, no online system can guarantee absolute security.


6. Data Retention

 

We retain personal information only as long as required to:

 

  • Provide services
  • Comply with legal obligations
  • Resolve disputes
  • Maintain operational records

 

Information is securely deleted or anonymized when no longer needed.


7. Your Privacy Rights

 

You may request to:

 

  • Access your personal information
  • Correct inaccurate information
  • Request deletion where legally permitted
  • Withdraw consent where applicable

 

Requests can be made using the contact details below.


8. GDPR Rights for European Union Visitors

 

If you are located in the European Economic Area (EEA), you have additional rights under the General Data Protection Regulation (GDPR).

 

We process personal data of EU visitors only when there is a lawful basis to do so, including:

 

  • Your consent
  • Performance of a contract or requested service
  • Compliance with legal obligations
  • Legitimate business interests that do not override your rights

 

EU residents have the right to:

 

  • Request access to their personal data
  • Request correction of inaccurate data
  • Request deletion of personal data
  • Restrict or object to processing
  • Request transfer of data in a portable format
  • Withdraw consent at any time

 

You also have the right to lodge a complaint with your local data protection authority.

To exercise GDPR rights, please contact us using the details below.


9. Cookies and Website Analytics


Our website may use cookies and analytics tools to understand website usage and improve performance. Cookies generally do not identify you personally.

You may disable cookies in your browser settings.


10. International Transfers


If personal information is transferred outside South Africa, we ensure appropriate safeguards are in place to protect your data.


11. Changes to This Policy


We may update this Privacy Policy from time to time. Updated versions will be posted on this page with a revised effective date.

You are encouraged to review this policy periodically.

 

12. Contact Us

 

If you have any questions about this Privacy Policy or how we handle personal information:

 

BOLB Air Charter (Pty) Ltd.
Email: charter@bolbair.co.za
Phone: +27(0) 82 413 3992